Refund Policy

30-day money-back guarantee

Bill Quell Consulting, trading as Local Signal, offers a 30-day money-back guarantee. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date, including for a simple change of mind. This applies to the first payment on a new subscription and to any subsequent monthly payment you tell us about within 30 days of that charge.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund:

• visit paddle.net, enter the email address you used at checkout, and open the order you want refunded; or
• email us at support@localbrandscale.com with the email address used at checkout, and we will arrange it with Paddle for you.

Refunds are returned to the original payment method. Your bank or card issuer usually shows the money back within 5–10 business days of the refund being issued.

Free trial

Every new brand account starts with a 30-day free trial. No card is charged during the trial, so there is nothing to refund if you decide not to continue.

Cancelling your subscription

You can cancel at any time from the Billing area of your account. Cancellation stops future renewals and your published pages remain live until the end of the period you have already paid for. If you would prefer a refund of that final period rather than continued access, request it within the 30-day window above.

Partner-paid locations

Where a brand has chosen to let each local partner pay for their own location, the same 30-day guarantee applies to that partner's payment, and the partner can request the refund directly through Paddle using the email address they paid with.

Questions

For anything about a charge, an invoice or a refund, contact support@localbrandscale.com or see Paddle's refund policy.